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The Human Touch in Recruitment - Balancing Technology with Personal Connection

19 Mar 2024 |

By Sophia Voce

Human Touch 100

In an era dominated by technological advancements and automation, the realm of recruitment has undergone a significant transformation. The traditional methods of scouting talent have evolved, with algorithms, artificial intelligence, and data analytics playing increasingly prominent roles. While these technological tools undoubtedly offer efficiency and precision, they also raise a pertinent question: amidst the digital revolution, where does the human touch fit in?

Recruitment is inherently a people-centric process. It's about understanding individuals, their aspirations, skills, and personalities, and aligning them with the ethos and requirements of an organisation. While technology can facilitate various stages of recruitment, from sourcing candidates to streamlining administrative tasks, it cannot replace the innate ability of humans to connect on a personal level.

Understanding a candidate beyond their CV

One of the key aspects where the human touch shines is in understanding the nuances of candidates beyond what's apparent on their CV. It involves delving deeper into their motivations, career goals, and cultural fit within the company. This intuitive understanding is something that algorithms and automated systems struggle to replicate. While technology can screen CVs based on keywords and qualifications, it cannot decipher the intangible qualities that make a candidate an ideal cultural fit or a potential future leader.

Building trust and empathy

The human touch in recruitment fosters trust and empathy. Job seekers appreciate the opportunity to interact with a real person who can provide guidance, feedback, and support throughout the hiring process. A personalised approach can make candidates feel valued and respected, ultimately enhancing their experience during the process.

Identifying the softer skills

The human touch adds a layer of authenticity to the recruitment process. Face-to-face interactions, whether in interviews or networking events, allow recruiters to gauge not only a candidate's technical skills but also their soft skills such as communication, teamwork, and problem-solving abilities. These interpersonal skills are often crucial for success in a role and are best assessed through human interaction.

Technology’s role in the recruitment process

While acknowledging the importance of the human touch, it's essential to strike a balance with technology. Leveraging technology can streamline administrative tasks, automate repetitive processes, and provide valuable insights through data analysis. Applicant tracking systems, for instance, can efficiently manage large volumes of applications, freeing up recruiters' time to focus on building meaningful connections with candidates.

Moreover, technology can help recruiters reach a wider pool of candidates, including those from underrepresented backgrounds or geographically diverse locations. Platforms like LinkedIn, job boards, and social media enable recruiters to connect with passive candidates who may not be actively seeking employment but possess valuable skills and experiences.

The VWA Difference

In this digital age, the human touch remains indispensable, enriching the recruitment process with depth, empathy, and authenticity.

Since inception in 1989, VWA has continually adapted to changing conditions and embraced new technologies, but our core values remain the same. We continue to value the relationships and partnerships with candidates and clients as the most important part of our role. Learn more about The VWA Difference.

If you have any questions about our services or anything covered in this article, or would like to make an enquiry, please reach out to recruit@vwa.com.

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