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VWA

Receptionist

Welcome visitors and manage front desk operations with professionalism, ensuring a positive first impression of the organisation.

Receptionist

Receptionists are frontline ambassadors of the company who greet visitors, handle inquiries, and direct phone calls, maintaining a welcoming and organised reception area. They also assist with administrative tasks like scheduling appointments and managing correspondence, and work to always ensure smooth daily operations.

If you are looking for a new opportunity as a Receptionist, VWA's team of expert recruitment consultants are here to support you all the way. Our experienced team works across a wide range of sectors (London and global) including financial services, commercial property, management consultancy, marketing, executive search, technology, private family offices, legal, insurance, creative & arts and luxury retail.

Whether you are looking for new opportunities or in search of the very best candidates, let us do the hard work for you!

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Receptionists are the first point of contact for visitors and callers. They greet guests, answer inquiries, and direct individuals to the appropriate person or department. Receptionists also manage incoming calls, handle correspondence, and assist with administrative tasks to support the smooth operation of the office. These roles can also involve getting involved in office and facilities management and ensuring an immaculate reception area at all times. You may be working as the sole Receptionist or within a small Reception team.

Key skills for Receptionists include excellent communication and interpersonal abilities, as they interact with a wide range of people daily. Strong organisational skills are essential for managing appointments, handling multiple tasks efficiently, and maintaining a tidy reception area. This is a role where working with a proactive and adaptable approach is key. If you are working within a Reception team, having a team-orientated and communicative working style is important. Proficiency in basic office software (e.g., Microsoft Office) and a highly professional demeanour are also important.

Previous experience in a customer service or administrative role is beneficial. Some roles may specifically require prior experience in a similar industry setting or a business where providing 5 star customer service is key. Employers often value candidates with a friendly and professional attitude, attention to detail, and the ability to remain calm under pressure.

Receptionists are employed across various industries, including corporate offices, healthcare facilities, hospitality establishments, educational institutions, and government agencies. The role of a Receptionist is fundamental in any setting where welcoming visitors and managing communications are essential.

To do well in interviews for Receptionist roles, highlight your customer service skills, ability to handle busy environments, and aptitude for managing administrative tasks. Be ready to discuss your experience in managing phone systems, handling competing priorities and maintaining a professional image at the front desk. Conveying your attention to detail and proactive mindset are also excellent traits to showcase. Furthermore, research the company to demonstrate your interest and understanding of the role within their specific context.

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Key Responsibilities

  • Greeting and welcoming visitors in a professional and friendly manner
  • Answering and directing phone calls promptly and courteously
  • Handling enquiries and providing accurate information to callers and visitors
  • Managing appointments and scheduling meetings
  • Maintaining the reception area and ensuring it is tidy and presentable
  • Managing meeting room bookings and ensuring they are prepared and reset
  • Receiving and sorting daily mail and deliveries
  • Assisting with administrative tasks such as filing, photocopying, and data entry
  • Keeping records of visitor logs and staff whereabouts
  • Organising catering for breakfast and lunch meetings
  • Monitoring and maintaining office security procedures
  • Providing support to colleagues and other departments as needed
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Key Skills:

  • Excellent communication skills, both verbal and written
  • Strong interpersonal skills and a friendly, customer-orientated attitude
  • Proficiency in using telephone systems and office equipment (e.g., printers, scanners)
  • Good organisational and time management abilities
  • Attention to detail and accuracy in handling information
  • Ability to multitask and work efficiently under pressure
  • Professional appearance and demeanour
  • Adaptability to different situations and flexibility in tasks
  • Basic computer skills, including knowledge of MS Office (Word, Excel, Outlook)
  • Discretion and respect for confidentiality when handling sensitive information

Other Roles We Recruit For

Please note, this is just one example of the type of roles we work on. Our team are on hand if you'd like to discuss other opportunities that you may be more suitable for. Our dedicated Consultants are experts at identifying your strengths and helping you unlock your potential.

Get in touch today to find out more:

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Resources

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